Voice Terms & Conditions
Maxi Internet Services Pty Ltd (Maxinet) allows you to use
our voice services on the following terms and conditions.
You must read these terms and conditions prior to using any
of our voice services. By using our voice services, you will
have acknowledged that you have read, and agree to be bound
by and to comply with these terms and conditions. These Terms
and Conditions should be read in conjunction with Maxinet’s
Standard Terms and Conditions, and specific conditions that
apply to Maxinet’s xDSL services, Maxinet’s Fair
Usage Policy, and any other specific service conditions that
have been provided, where applicable.
1.1 You will be responsible
for all service charges and for all calls made from your phone
using the service, whether those calls were made by you or
someone else.
1.2 Maxinet may, at
any time at our absolute discretion require you to pay a deposit
as security for payment of charges.
1.3 The service is
not available from all telephone lines, and it may not possible
to use the service to make all types of telephone calls.
1.4 Detailed billing
data for all voice services will be provided via a secure
login on the Maxinet website, updated daily.
1.5 Maxinet does not
warrant that the service will be uninterrupted or fault free.
In relation to ISDN, you acknowledge and
agree that:
2.1 You will be responsible
for all service charges and for all calls made from your phone
using the service, whether those calls were made by you or
someone else.
2.2 Maxinet may, at
any time at our absolute discretion require you to pay a deposit
as security for payment of charges.
2.3 The Usage Based
Charge for ISDN is based on usage volume for either outgoing
calls only or a combination of outgoing and incoming calls.
For the avoidance of doubt, use of ISDN for incoming calls
only, or where the combination of outgoing and incoming calls
exceeds a ratio of 10 incoming calls for every 1 outgoing
call, will be deemed misuse of ISDN and may result in termination
of the service.
2.4 The Usage Based
Charge for ISDN local calls is based on a maximum call duration
of 45 minutes. For the avoidance of doubt, use of ISDN for
local calls exceeding 45 minutes in duration will be deemed
misuse of ISDN and may result in termination of the service
Maxinet's Reach Services are 13, 1300 and
1800 numbers. In relation to the Maxinet Reach Service, you
acknowledge and agree that:
3.1 You will be responsible
for all service charges and for all calls made from your phone
using the service, whether those calls were made by you or
someone else.
3.2 Maxinet may, at
any time at our absolute discretion require you to pay a deposit
as security for payment of charges.
3.3 You must specify
on the Application for Service if the Service is to be used
regularly as a High Calling service.
3.4 If the Service
is not nominated as a High Calling service but you anticipate
an event that will or may cause your usage of the Service
to exceed the High Calling threshold, you must, as soon as
possible, give to Maxinet prior written notice of such event
Note:
High Calling means calls generated
on the Maxinet Reach Service at a rate of not less than 1
call per second for a duration of not less than 1 minute.
Maxinet's Long Distance Services are Preselect
and Over Ride. In relation to the Maxinet Long Distance Service,
you acknowledge and agree that:
4.1 You will be responsible
for all service charges and for all calls made from your phone
using the service, whether those calls were made by you or
someone else.
4.2 Maxinet may, at
any time at our absolute discretion require you to pay a deposit
as security for payment of charges.
4.3 If you use the
Service by means of preselection, you may only use the Service
as a bundled or combined service comprising of the following
call types
4.3.1 Long Distance
4.3.2 Fixed to mobile,
specifically GSM and CDMA mobiles and excluding satellite
mobiles
4.3.3 Preselectable
operator services. For the avoidance of doubt, you will not
be able to use preselection for individual types of calls.
4.4 If you use the
Service by means of a carrier override code, you may use the
Service for individual calls of the following types
4.4.1 Long distance;
4.4.2 Fixed to mobile,
specifically GSM and CDMA mobiles and excluding satellite
mobiles
4.4.3 Preselectable
operator services
4.4.4 Local calls
in selected areas and by prior agreement between the parties
5.1 You will be responsible
for all service charges and for all calls made from your phone
using the service, whether those calls were made by you or
someone else.
5.2 Maxinet may, at
any time at our absolute discretion require you to pay a deposit
as security for payment of charges.
5.3 You authorise
us to act as the Customer Authority (CA) to enable us to purchase
Unbundled Local Loop (ULL) or multiples of such and to disclose
such authority to Other Carriers in response to a request.
5.4 You acknowledge
that each service will be subject to an SHDSL service qualification
process and hence post application form signature Maxinet
reserves the right to non delivery if service qualification
process shows possibility of failure on delivery.
5.5 You acknowledge
that equipment to be connected to the Maxinet voice exchange
lines must be ACA approved for PSTN connection.
5.6 You acknowledge
that the following operating conditions are not supported
by Maxinet Business Line and may affect Maxinet Business Line
service levels
5.6.1 Ring detection
in Customer Equipment where the total Ringer Equivalence Number
(REN) on a line is greater than 2.5.
5.6.2 End to end
signalling via line conductors, Cailho or phantom circuits.
5.6.3 Data modems
and facsimile Customer Equipment working at data signalling
rates greater than 2400 bit/s.
5.6.4 Data modems
and facsimile Customer Equipment not conforming to ITU-T Recommendations
V.17, V.29, V.34 or V.90.
5.6.5 Two (2) or
more telephones or equivalent apparatus in the off hook condition
at the same time.
5.7 Cancellation Fee:
You may cancel your Business Line Service at any time prior
to the Service Delivery Date by
5.7.1 Notifying
us in writing; and
5.7.2 Paying to
us an amount of $450.00.
5.8 You agree that
you will make reasonable use of the Business Line Service.
For the avoidance of doubt, it is unreasonable use of the
Business Line Service if on average 95% of local calls made
have a duration of 60 minutes or more on any particular Business
Line. Such unreasonable use of the Business Line Service will
be considered misuse and may result in termination of the
service.
6.1 Local number portability
enables customers to transfer existing service numbers from
other Suppliers to Maxinet, in some cases. Maxinet supports
and can facilitate porting your existing numbers to Maxinet,
providing such porting is in compliance with the National
Numbering Plan. Alternatively, Maxinet may allocate new numbers
for customer use if required.
6.2 You acknowledge
and agree that if you apply to port geographic service numbers
from another Supplier's service to the Maxinet, Maxinet does
not warrant such a port or that numbers can be successfully
ported to Maxinet or vice versa.
6.3 You acknowledge
that you have no right, title or interest in any number allocated
to you as part of the voice services. We will comply with
the National Numbering Plan and reserve the right to alter
or replace any number as a result of compliance with the National
Numbering Plan or with any direction from the ACA. We will
notify you of any numbering change, which will affect you.
If in providing voice Services we need
to change your arrangements with your Current Supplier, you
consent to the following procedures:
7.1 You authorise
us to advise your Current Supplier that the voice Services
are to be provided by us in place of your Current Supplier
and to sign on your behalf and in your name forms of authority
to your Current Supplier to transfer the provision of the
voice Services to us.
7.2 If we request,
you will give written instructions to your Current Supplier
to transfer the voice services from your name into our name.
7.3 You will immediately
pay to your Current Supplier all amounts owing for the Transferred
Services including alteration of charges which your Current
Supplier may demand up to the time of transfer of those accounts
7.4 Within 7 days
of our request you will provide us with a written list of
all amounts which you presently owe to your Current Supplier
for its services and include details of any amounts which
are in dispute between you and your Current Supplier in relation
to its services
7.5 You authorise
us, at our discretion, to resolve all disputes between you
and your Current Supplier about charges owed by you to your
Current Supplier. You will settle all disputes with your Current
Supplier in accordance with such resolution and, at our discretion,
authorise us to immediately pay your Current Supplier on your
behalf;
7.6 If we pay or credit
any amount to your Current Supplier on your behalf, then,
you will indemnify and reimburse us for that amount
7.7 If the Current
Supplier credits us with any amount concerning the Transferred
Services, we will credit that amount to you
If you do not bar CLI in respect of calls
made from the voice services, when a call is made from the
voice services, your telephone number may be sent automatically
to the equipment of the called party. You further agree that
if a party calling the voice services has not barred CLI from
calls made from its equipment, the telephone number of the
calling party may be displayed on the screen of your handset
which receives the call, if the handset is technically capable
of displaying CLI.
9.1 You must assist
us to ensure that any Maxinet Equipment necessary for you
to receive voice Services and access the Maxinet network is
installed and programmed so that calls to destinations nominated
by us from time to time are, so far as possible, carried by
the Maxinet switched services network.
9.2 You authorise
us or will ensure authorisation for us or our agents to disconnect,
install or make amendments to any autodiallers, keysystems
or PABX programming at your Premises or the premises of your
end users in order for us to provide the voice services. |
