Our customer-care philosophy forms the core of our business
– Communicate, Connect, Care.

Communicate. We are highly engaged with our customers and believe in a two-way approach to communication and knowledge sharing. We partner with you to understand your business drivers and challenges. We can then recommend internet and phone solutions suited to your business, and map out solutions that will grow with your business over time.

Connect. We connect you – and ensure you stay connected. Our industry high SLAs will attest to the connectivity we offer for all aspects of business telecommunications, internet and technology. We also connect on an interpersonal front, ensuring we understand your individual needs first before delivering solutions that are aligned to your business. We offer the highest level of service and connectivity, setting us apart.

Care. Australian companies deserve a fair go when it comes to telecommunications and technology. Enter Maxinet, an internet services, technology and telephone provider wrapped into one. Because we care about our customers' business requirements, we provide the quality solutions, reliable service and accessible contacts they really need. We listen, we are responsive and we are approachable. With us, there are no offshore call centres. Our entire team is Australia-based, so you can call us any time and know you will get through. We care.

How does Maxinet Communicate, Connect and Care?

  • Dedicated account management. As our customer, you'll have one dedicated point of contact for all your telecommunication, data and technology needs.
  • Round-the-clock support. If you need access to support 24 hours a day, 7 days a week, we can provide it.
  • Local support. Based locally, our team can respond to your queries quickly, efficiently and on time – whether for technical support, billing, account management or anything else.
  • No offshore call centres. Our customers know they can pick up the phone and talk to a human being, without expecting long delays or being transferred to an offshore call centre.
  • Ready to act. We respond promptly and appropriately to our customers' needs.
  • Personalised service. We are professional yet friendly. We are a customer-focused company, and understand that you're a person and not a number.
  • Ready to listen. Communication is a two-way process for us. We listen to our customers and learn from them just as much as they learn from us.
     © Maxinet 2012